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Assessment of the social factors in information and communication technology access and use

ABSTRACT: There is evidence to suggest that use of information and communication technology (ICT) can play an important role in the growth of small businesses and their communities, countries, and regions. In this sense, ICT can be employed to bring about increased competitiveness if it enables businesses to create new jobs and increase productivity and sales through access to new markets and administrative efficiencies. These outcomes can be achieved through measurable improvements in the lives of people living with limited resources to sustain themselves. It is often the access to ICTs that enables broader development objectives to be realized. In particular, social development objectives, which concern the provision of services such as education and healthcare, can be realized through judicious application of ICTs. It is often the ways in which ICTs are used that can potentially enable people to lead better lives. However, these gains are not always realized, nor are they within the reach of those who need them the most. The papers in this issue recognize an important fact: ICT implementations are influenced by social processes that determine the outcomes and often have political ramifications. Although diverse in their methods and analyses, these papers all provide unique insight into well known yet not always well understood social factors in ICT access and use.

Keywords: Microfinance Sector, E-Commerce, Information and Communication Technologies, socio-economic development, International Telecommunications Union, social capital